Bisser Ivanov

Speaker

Bisser Ivanov, COO and Co-founder of Businessmap, is a Lean and Kanban practitioner with a strong background in technology and management.

He has acquired 20 years of experience in the IT industry in companies such as ProSyst – Bosch Group, SAP, and Software AG as a Managing Director.

He was Vice Chairman at BASSCOM – the industry association of leading Bulgarian software development companies. As he is deeply involved in IT, he is a passionate entrepreneur eager for new technologies and continuous improvement.

Being motivated to finish all started activities, no matter how hard they are, he can understand and provide a solution to every customer situation. Bisser’s technical expertise and effective leadership skills were crucial for the company’s development and growth internationally.

Topic: 
Operational Excellence: How the Right Processes Transform Individuals, Teams and Organizations

How do low-performing teams transform into superstars without changing people, and tasks, or increasing working hours?

Bisser Ivanov, Chief Operations Officer at Businessmap, will share real-life success stories of teams that moved from the bottom of the performance list to becoming top performers. Drawing from his experience across engineering teams to his own company’s philosophy, he will share how teams can achieve remarkable results through focused strategies covering success on individual, team, and company levels.

Success at the Individual Level:

With employees coming from diverse backgrounds and cultures, how do you ensure consistency across the organization so that everyone, from junior staff to C-level executives, shares the same framework for problem-solving? How do you foster personal responsibility and a proactive attitude?

The answer lies in a mindset shift driven by The Responsibility Process by Christopher Avery. This approach empowers individuals to take full ownership of challenges, fueling both personal and organizational success. It’s not just a theory—it’s woven into the company’s DNA, shaping how people tackle problems and drive results at every level.

Success at the Company Level:

Businessmap has effectively implemented company-wide processes that integrate seamlessly across all teams and departments. These processes effectively manage dependencies and ensure alignment between strategy and execution. For instance, Busienssmap’s Customer Support maintains a zero backlog of customer issues and resolves 85% of problems within ONE business day. Having such high standards and customer focus made Businessmap the Company of 2024 in the ITC sector by Forbes and earned the Operational Excellence Award from the Lean Institute of Bulgaria for two consecutive years.

Don’t miss the chance to learn strategies that could elevate your organization!

Business Agility & Modern Leadership in IT and Across Industries

Bisser Ivanov

Speaker

Topic: Operational Excellence: How the Right Processes Transform Individuals, Teams and Organizations

Topic: 
Operational Excellence: How the Right Processes Transform Individuals, Teams and Organizations